SMS Terms & Conditions

Effective September 12, 2026 · Care Central 360 (CareCentral360 LLC)

These SMS Terms & Conditions govern the text message program operated by CareCentral360 LLC (“Care Central 360,” “we,” “us,” or “our”). By opting in to receive text messages from us, you agree to these terms.

1. Program description

Care Central 360 provides a care-operations software platform (client intake, scheduling, EVV, billing, and payroll) to respite care agencies. This SMS program is used to send account and service messages to the authorized administrators and staff of agencies that are our business customers.

Messages under this program may include:

Onboarding and implementation updates
Scheduled meeting and training reminders
Support ticket updates and replies
System maintenance, outage, and service notices
Billing and account notifications

This program is not used for marketing or promotional messaging. Messages are sent only on behalf of Care Central 360 to its own business customers. We do not send messages under this program to an agency’s clients or to client families, and messages never contain protected health information (PHI).

2. How you opt in

Enrollment is voluntary and requires express written consent. During customer onboarding, the agency contact enters their mobile number on the Care Central 360 onboarding form and checks an optional, unchecked box that reads:

You may also opt in by texting a start keyword (START, YES, or UNSTOP) to our messaging number.

Consent is not a condition of purchasing any goods or services from Care Central 360. We record the date, time, and source of each consent. We never purchase phone numbers or obtain them from third-party lists.

After you opt in, you will receive a confirmation message:

CareCentral360: You’re subscribed to account and service text alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

3. Message frequency

Message frequency varies based on your agency’s account activity and support needs.

4. Cost

Message and data rates may apply. Care Central 360 does not charge for the text messages it sends, but your mobile carrier’s standard messaging and data charges apply to messages you send and receive. Contact your carrier for details about your plan.

5. How to stop messages (opt out)

You can cancel at any time by replying STOP to any message from us. You may also reply CANCEL, QUIT, OPTOUT, UNSUBSCRIBE, STOPALL, REVOKE, or END.

After you send one of these keywords, we will send a single confirmation message and then stop sending messages under this program:

You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.

If you want to rejoin later, simply opt in again as described in Section 2.

6. How to get help

Reply HELP or INFO to any message from us for assistance. You can also reach us at any time:

7. Supported carriers and carrier disclaimer

This program is available to subscribers of major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is not guaranteed by Care Central 360.

8. Eligibility

You must be at least 18 years old, located in the United States, and either the authorized subscriber of the mobile number you provide or authorized by the subscriber to enroll that number. You agree to notify us if your mobile number changes or is reassigned.

9. Privacy and mobile information

Our handling of personal information is described in our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Information may be shared only with subcontractors providing support for the messaging platform itself (for example, our SMS service provider), and those parties are prohibited from using it for any other purpose.

10. Changes to these terms

We may update these SMS Terms & Conditions from time to time. The effective date at the top of this page shows when it was last revised. Continued participation in the program after an update constitutes acceptance of the revised terms.

11. Contact

CareCentral360 LLC
Email: help@carecentral360.com
Phone: (619) 488-6002