Care Central 360's Privacy Policy
Care Central 360 is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personally identifiable information through our website www.carecentral360.com and during the provision of our services.
1. Information We Collect
1.1 Personal Information
We may collect the following personally identifiable information from you:
- Name
- Email address
- Phone number
- Mailing address
- Payment information
- Any other information you voluntarily provide
2. Why We Collect Your Information
We collect your information for the following reasons and under the following legal bases:
- Consent: When you voluntarily provide your information.
- To respond to customer service requests and support needs.
- To communicate with you about updates, appointments, and services.
- To provide administrative, billing, and care coordination support.
3. Communication Consent
By providing your mobile phone number and/or email address, you agree to receive communications from Care Central 360 related to your services. These communications may include:
- Appointment reminders
- Schedule changes
- Service updates
- Intake or documentation follow-ups
We may contact you via:
- Text messages (SMS)
Message frequency may vary based on your service needs. Standard message and data rates may apply.
You may opt out at any time:
- For text messages: reply "STOP" to unsubscribe.
- For email: follow the unsubscribe link provided or email us at help@carecentral360.com.
Consent to receive messages is not a condition of receiving services.
4. How We Use and Share Your Information
4.1 Use of Information
We use your information to:
- Communicate with you about your services
- Respond to questions or support requests
- Improve our services and operations
4.2 Sharing of Information
Care Central 360 does not share your information with third parties or other agencies for marketing or external purposes.
We do not sell, rent, or trade your personal information.
5. Access, Opt-Out, and Data Deletion
5.1 Access & Updates
You may access and update your personal information by contacting us at help@carecentral360.com or 619-488-6002.
5.2 Opt-Out
- To opt out of text messages, reply "STOP" to any message.
- To opt out of emails, follow the unsubscribe link or contact us.
5.3 Data Deletion
You may request that your personal information be deleted at any time by contacting us. We will comply with your request to the extent required by applicable law.
6. Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure, including:
- Encryption of sensitive information via Proofpoint Encryption
- Ongoing security protocol reviews and system updates
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. Please review this policy periodically to stay informed.
8. Contact Us
If you have questions about this Privacy Policy or how your information is used, please contact:
Email: help@carecentral360.com
Phone: 619-488-6002
By using our services and providing your information, you consent to this Privacy Policy and the collection and use of your information as outlined above.